Accessibility at Storage North Woolwich
Storage North Woolwich is committed to making our storage information and services accessible to the widest possible range of customers, including disabled users, older users and people using assistive technologies. This Accessibility Statement explains the steps we take to support an accessible Storage North Woolwich experience and how you can contact us about any accessibility issues.
Our Accessibility Commitment
We aim to align our website and digital content with the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines are recognised as the international standard for making web content more accessible and usable. Our objective is that customers in the Storage North Woolwich area can find storage information, request quotes and contact our team without facing digital barriers.
Accessibility is an ongoing process. We review our content, design and technical features regularly to identify areas for improvement and to help ensure that new content continues to follow our accessibility goals.
WCAG 2.1 AA Compliance
We work towards WCAG 2.1 AA compliance by focusing on key principles of accessibility: content is designed to be perceivable, operable, understandable and robust. In practice, this includes using clear headings, descriptive text, good colour contrast, scalable text and predictable navigation. We also avoid relying on colour alone to convey important information and aim to provide sufficient time to read and use the content.
While we strive for full AA conformance, there may be some pages or components that do not yet fully meet every requirement. Where issues are identified, we aim to fix them as part of our regular maintenance and improvements.
Screen-Reader Support
Our website is designed to be compatible with modern screen-reader software so that customers who are blind or visually impaired can access Storage North Woolwich information. We use meaningful page titles, clear headings and structured content to help screen-reader users understand the layout and move between sections efficiently.
Images that convey important information are given alternative text where possible, so that screen-reader users can understand the purpose of the image. We also aim to ensure that form fields include programmatic labels and clear instructions.
Keyboard Navigation
The Storage North Woolwich website is intended to be fully navigable using a keyboard alone, without the need for a mouse or trackpad. Users should be able to move through menus, links and form fields using the Tab, Shift plus Tab and Enter keys, as well as arrow keys where appropriate.
We work to maintain a visible focus indicator so that keyboard users can clearly see which element is currently selected. Interactive components are tested for keyboard access so that essential actions, such as submitting a form or opening navigation sections, can be completed using the keyboard.
Compatible Browsers and Devices
Our website is designed to work on recent versions of popular browsers and operating systems on both desktop and mobile devices. Text should be readable when users adjust zoom settings, and the layout is intended to reflow without losing content or functionality when used on smaller screens or with larger text sizes.
If you use specific assistive technologies or browser settings, we aim to support them where possible and welcome feedback on any compatibility issues you may encounter.
Feedback and Accessibility Requests
We welcome questions, feedback and suggestions about accessibility at Storage North Woolwich. If you experience any difficulty accessing information, using a form or navigating the site, or if you need information about our services in an alternative format such as large print or audio, please contact our customer service team and clearly state that your request is about accessibility.
When you contact us, please describe the issue you encountered, the page or service you were using, the device and browser you were using and any assistive technology involved. This information helps us investigate and work towards a suitable solution. We aim to respond to accessibility queries in a timely and considerate manner.
Continuous Improvement
Accessibility is a core part of how we aim to serve customers in the North Woolwich storage area. We review our policies, content and technologies regularly and, where needed, work with accessibility guidance and feedback from users to help prioritise improvements. As we add new features or update our website, we are committed to maintaining and improving accessibility.
This Accessibility Statement will be updated from time to time to reflect changes in standards, technology or our services at Storage North Woolwich.




