Service Terms and Conditions for Storage North Woolwich
These Terms and Conditions set out the basis on which Storage North Woolwich provides storage services and any associated collection, delivery, or removal-related services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below:
Customer means the individual, partnership, company, or other entity that enters into an agreement with Storage North Woolwich for storage or removal-related services.
Services means any storage, collection, delivery, loading, unloading, handling, or removal-related service provided by Storage North Woolwich.
Goods means the items that the Customer delivers, or arranges to be delivered, into storage or to be handled in connection with the Services.
Contract means the agreement between the Customer and Storage North Woolwich for the provision of Services, incorporating these Terms and Conditions.
Storage Facility means any premises used by Storage North Woolwich to provide storage services to the Customer.
2. Scope of Services
Storage North Woolwich provides storage services and may also offer related collection, delivery, and removal services within its service area. The specific Services to be provided will be set out in the Customer booking confirmation or invoice.
All Services are provided subject to these Terms and Conditions, which apply to the exclusion of any other terms that the Customer might seek to impose or incorporate, or which are implied by trade, custom, practice, or course of dealing.
3. Booking Process
3.1 Customers may request a quotation for Services by providing details of the required storage space, duration, type and quantity of Goods, and any removal or transport needs.
3.2 Quotations are given based on the information supplied by the Customer. If the information later proves to be inaccurate or incomplete, Storage North Woolwich reserves the right to amend or withdraw the quotation, or to charge additional fees.
3.3 A booking is not confirmed until Storage North Woolwich has issued a booking confirmation and, where required, received any initial payment or deposit specified in the quotation. The issue of a booking confirmation creates a binding Contract subject to these Terms and Conditions.
3.4 The Customer is responsible for checking that the booking confirmation accurately reflects the Services required. Any discrepancies must be reported promptly so that amendments can be agreed where possible.
3.5 Storage North Woolwich reserves the right to refuse any booking request at its discretion, including where the Goods are unsuitable for storage or where capacity is unavailable.
4. Payments and Charges
4.1 Charges for Services will be detailed in the quotation or tariff provided to the Customer. Charges may include storage fees, handling charges, collection and delivery fees, packing charges, and any other agreed charges.
4.2 Unless otherwise stated in writing, storage charges accrue from the date the Goods are received into the Storage Facility and continue until the Goods are removed and all clearances and account balances have been settled.
4.3 Payment terms will be stated on the invoice or booking confirmation. Unless otherwise agreed, payment is due in advance for the initial storage period and on the due dates specified thereafter.
4.4 Storage North Woolwich may require a deposit as security for compliance with the Contract. The deposit may be applied towards unpaid charges or costs arising from damage, cleaning, waste removal, or breach of these Terms and Conditions.
4.5 If the Customer fails to make any payment by the due date, Storage North Woolwich may charge interest on the overdue amount at a reasonable commercial rate, accruing on a daily basis until payment is received in full.
4.6 In the event of non-payment or persistent late payment, Storage North Woolwich may suspend access to the Goods, refuse further Services, or take steps to enforce its rights under the lien provisions in these Terms and Conditions.
5. Cancellations and Amendments
5.1 The Customer may cancel a booking by providing written notice to Storage North Woolwich. Any cancellation will be effective when acknowledged by Storage North Woolwich.
5.2 Cancellation charges may apply depending on the notice period given and the nature of the scheduled Services. Where removal or transport services have been arranged, Storage North Woolwich may charge a reasonable fee to cover any costs incurred or time allocated.
5.3 If the Customer wishes to amend the booking, such as altering dates, storage duration, or the scope of removal services, Storage North Woolwich will use reasonable efforts to accommodate the change but does not guarantee that amendments can be made. Additional charges may apply.
5.4 Storage North Woolwich may cancel or suspend the Services at any time, without liability, where the Customer is in breach of these Terms and Conditions, where payment has not been made, or where it is reasonably necessary to protect the safety of staff, third parties, the Storage Facility, or the Goods.
6. Customer Responsibilities
6.1 The Customer warrants that they are the owner of the Goods or are otherwise authorised by the owner to store or arrange for the storage and handling of the Goods.
6.2 The Customer is responsible for ensuring that all information provided to Storage North Woolwich is complete, accurate, and up to date, including details about the nature, condition, and value of the Goods.
6.3 The Customer is responsible for ensuring that the Goods are properly packed and prepared for storage and transport, unless packing services have been expressly agreed as part of the Contract.
6.4 The Customer must comply with all regulations and instructions notified by Storage North Woolwich relating to health and safety, access procedures, and use of the Storage Facility.
7. Prohibited and Restricted Goods
7.1 The Customer must not store or allow the storage of any Goods that are prohibited by law or that pose a risk to persons, property, or the environment. Prohibited Goods include, without limitation, explosives, firearms, illegal substances, hazardous chemicals, flammable materials, compressed gases, toxic or corrosive substances, perishable food items, live animals, plants requiring maintenance, or any items that emit fumes, odours, or noise.
7.2 The Customer must not store waste materials, rubbish, or items intended solely for disposal. Storage North Woolwich is not a waste disposal facility and operates under strict waste and environmental regulations.
7.3 If prohibited or unsuitable items are found in storage or presented for removal, Storage North Woolwich may refuse to accept them, remove them at the Customer expense, or notify the relevant authorities where required.
8. Waste and Environmental Regulations
8.1 The Customer must comply with all applicable waste and environmental regulations in relation to the Goods. Items must not be stored in a manner that creates unnecessary waste, contamination, or environmental risk.
8.2 The Storage Facility is not to be used for disposal of waste, including household waste, building rubble, electrical items intended for disposal, or controlled waste. The Customer is responsible for arranging lawful disposal of such items through appropriate channels.
8.3 If the Customer leaves behind waste, unwanted items, or materials that require special handling, Storage North Woolwich may arrange for removal, treatment, or disposal at the Customer expense. Charges will reflect the nature and volume of the waste and any regulatory requirements.
8.4 Where Goods cause contamination, pollution, or environmental harm, the Customer may be liable for the costs of investigation, remediation, cleaning, and any associated regulatory or legal costs incurred by Storage North Woolwich.
9. Access and Security
9.1 Access arrangements for the Storage Facility will be notified to the Customer. Access may be restricted to certain times or may require prior arrangement, especially where removal or handling services are to be provided.
9.2 Storage North Woolwich operates reasonable security measures at its facilities; however, no system is completely secure. The Customer is responsible for ensuring that any keys, access codes, or security details provided to them are kept confidential and not shared with unauthorised persons.
9.3 Storage North Woolwich may refuse access to the Storage Facility or to Goods where it reasonably believes that granting access may breach these Terms and Conditions, breach legal or regulatory requirements, or compromise safety or security.
10. Insurance and Risk
10.1 The Customer is responsible for ensuring that the Goods are adequately insured for the full replacement value while in storage and while being collected, transported, or delivered in connection with the Services, unless Storage North Woolwich expressly agrees in writing to arrange insurance.
10.2 Risk in the Goods remains with the Customer at all times. Storage North Woolwich does not assume the role of insurer of the Goods and will not be liable for loss of or damage to the Goods except as expressly set out in these Terms and Conditions.
11. Liability
11.1 Storage North Woolwich will provide the Services with reasonable care and skill. However, Storage North Woolwich shall not be liable for loss, damage, or deterioration of the Goods unless caused by its negligence or breach of Contract.
11.2 Storage North Woolwich total liability for loss of or damage to the Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable limit per claim or series of related claims, being the lower of the actual value of the affected Goods and the limit communicated to the Customer in the quotation or booking confirmation.
11.3 Storage North Woolwich shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of use, loss of opportunity, or emotional distress, arising out of or in connection with the Services.
11.4 Storage North Woolwich shall not be liable for loss or damage caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, acts of terrorism, war, civil unrest, industrial disputes, power failures, or the actions or omissions of third parties.
11.5 The Customer must notify Storage North Woolwich in writing of any loss or damage to the Goods as soon as reasonably practicable and in any event within a reasonable period after the Customer becomes aware of the issue, to allow proper investigation.
12. Indemnity
12.1 The Customer shall indemnify and keep indemnified Storage North Woolwich from and against all claims, costs, damages, losses, and expenses arising from:
a. The Customer breach of these Terms and Conditions,
b. The nature or condition of the Goods, including where they are hazardous, contaminated, or otherwise unsuitable,
c. Any failure by the Customer to comply with waste and environmental regulations, and
d. Any claim by a third party relating to ownership, possession, or condition of the Goods.
13. Lien and Disposal of Goods
13.1 Storage North Woolwich has a lien over the Goods for all amounts owed by the Customer in connection with the Services, including storage charges, costs, and expenses.
13.2 If the Customer fails to pay sums due within a reasonable period after they fall due, Storage North Woolwich may, after giving reasonable notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding sums and associated costs. Any surplus will be made available to the Customer where reasonably practicable.
13.3 Where Goods have no or minimal resale value, Storage North Woolwich may treat them as waste and arrange for disposal in accordance with waste regulations. The Customer will remain liable for all charges, disposal costs, and any shortfall between the sums recovered and the sums owed.
14. Termination
14.1 Either party may terminate the Contract by giving notice in accordance with the agreed notice period for ending storage services. Termination does not affect any rights or obligations that have accrued prior to termination.
14.2 On termination, the Customer must remove all Goods from the Storage Facility and settle all outstanding charges. If the Customer fails to remove the Goods, Storage North Woolwich may exercise its lien and disposal rights as set out in these Terms and Conditions.
15. Data Protection and Privacy
15.1 Storage North Woolwich will collect and process personal data relating to the Customer in order to manage the Contract, provide the Services, comply with legal obligations, and for legitimate business purposes such as security and account administration.
15.2 Personal data will be handled in accordance with applicable data protection laws. The Customer is responsible for ensuring that any personal data contained in or on the Goods is adequately protected or removed before storage where appropriate.
16. Complaints and Dispute Resolution
16.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with Storage North Woolwich as soon as possible so that an investigation can be undertaken and, where appropriate, a resolution sought.
16.2 Storage North Woolwich will aim to respond to complaints within a reasonable timescale and may request additional information to assist with the investigation.
17. Variation of Terms
17.1 Storage North Woolwich may amend these Terms and Conditions from time to time. Any changes will apply to new bookings and, where legally permissible, to ongoing Contracts after reasonable notice has been given to the Customer.
17.2 If the Customer continues to use the Services after such notice, they will be deemed to have accepted the updated Terms and Conditions.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the law of England and Wales.
18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, or termination.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall continue in full force and effect.
19.2 No failure or delay by Storage North Woolwich in exercising any right or remedy shall operate as a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
19.3 The Contract is between Storage North Woolwich and the Customer. No third party shall have any rights to enforce any of its terms under applicable legislation relating to third party rights.
19.4 These Terms and Conditions constitute the entire agreement between the parties relating to the subject matter and supersede any prior agreements, understandings, or arrangements, whether oral or written.
